hank.for HVAC shops
How it worksWhy Hank
Answering service for HVAC shops · residential + commercial

Heat waves don't reschedule. Voicemails do.

When the AC dies on a 95° day, your customer is calling three shops in five minutes. Whoever picks up first wins the job. Hank picks up first — qualifies the unit, gets the address, books the appointment, and texts you back a clean card.

● founder-led · onboarding the first 25 shops
· ready for cooling-season surges· keep your number· works with ServiceTitan, Housecall Pro, FieldEdge
Hank · jobs feed
live · today
● Hank handled · 3m agojob #0214
Maria Chen · AC out, 95° outside
3-ton split system, 12 years old, blowing warm. House on Hawthorne. Booked emergency slot today, $129 diagnostic.
● Hank handled · 22m agojob #0213
Walter Rios · annual maintenance
Booked Friday 9am · maintenance plan customer
● Needs you · 40m agojob #0212
Bay City Hotel · rooftop unit replacement
12 RTUs, asking for a quote. Hank flagged this as commercial — wants you on the call.
● Early access · onboarding the first 25 HVAC shops· founder-led · we hand-walk your setup· direct line to the founder
The math

Cooling season is when you make the year. It's also when you miss the most calls.

40%
of HVAC calls during heat waves go to voicemail — peak demand, peak misses
$520
average value of a residential HVAC service call lost when a customer hangs up
5 min
before a customer calls the next shop on Google. They aren't waiting.

Estimates based on public industry benchmarks (BrightLocal, ServiceTitan, Jobber) cross-checked with trade-forum threads. Run the math for your shop →

How Hank works

Three steps. Set up between AM appointments.

STEP 01
Tell Hank about your shop
Service area, diagnostic fee, emergency-after-hours policy, the brands you service, your maintenance plan. Five minutes.
STEP 02
Forward the line
Hank picks up after four rings — or instantly during a heat wave when every second matters. Same number for the customer.
STEP 03
Dispatch from the card
Hank pulls the unit details, the symptom, the time slot, and lays it out. Tap to dispatch. Hank texts the customer the truck's ETA.
Hear Hank

He sounds like the receptionist who already knows your trucks.

Hank doesn't read a script. He knows your service area, your diagnostic fee, the brands you carry, and what 'condenser fan won't spin' means. He answers the way someone at the shop for ten years would.

Sample call · AC out, 95° day
0:48 · Northpoint HVAC demo
Transcript · live
Hank
Northpoint HVAC, this is Hank — how can I help?
Caller
My AC stopped working an hour ago. House is at 84 already.
Hank
I hear you, that's miserable. Outside unit running, or totally silent?
Caller
I think the fan's spinning but inside is just blowing warm air.
Hank
Sounds like it could be the capacitor or low refrigerant. We can get a tech out today — diagnostic is $129. What's the address?
Caller
847 Hawthorne Avenue.
What's in the box

Everything a receptionist would do for an HVAC shop, except cheaper and never sick.

Knows your priority queue
No heat in winter, no AC in summer, sewage smell at the air handler — Hank routes emergencies first. Routine cleanings get the next open slot.
Captures the unit details
Tonnage, age, brand, gas/electric — Hank pulls enough info that your tech rolls with the right parts.
Quotes your diagnostic
Whatever you charge to send a truck — Hank says it cleanly and confirms before booking, so no awkward door-step pricing surprise.
Knows commercial vs residential
RTU replacement, multi-unit, chiller — Hank flags those for you instead of quoting them like a residential service call.
Books maintenance plans
Annual tune-up, twice-yearly service — Hank books them on the cadence you set and reminds the customer day-of.
Plays nice with your tools
ServiceTitan, Housecall Pro, FieldEdge, Google Calendar — Hank pushes the dispatch wherever you already work.
From the builder

I'm building Hank solo. I'm onboarding HVAC shops one at a time so I can sit with you on the setup — your diagnostic fee, your seasonal pricing, your brands. You'll have my number from day one. If something's off during a heat wave, you tell me, I fix it that day.

ZS
Zach Schwartz
Founder · Schwartz Software Group
FAQ

Stuff HVAC shops ask before they sign up.

Can it handle a heat-wave volume spike?
Yes. Hank scales — he'll answer 50 calls in an hour without a hold queue. Nobody gets dumped to voicemail.
Will it sound like a robot?
No. Well-tuned 2026 voice models are hard for most callers to distinguish from a person on routine business calls. Best test: listen to the sample call, then call our demo line. If he doesn't pass for you, you don't pay.
Does it know commercial from residential?
Yes. Hank flags commercial leads for you instead of trying to quote a 12-RTU rooftop replacement like a service call.
Can I keep my number?
Yes. Customers call the same number they always have. We forward your line to Hank.
Does it work with ServiceTitan / FieldEdge / Housecall Pro?
Yes. Hank pushes the booked job into your dispatch board with the unit details, address, and time slot.
How is this different from Smith.ai or AnswerForce?
Human answering services are great if you can pay $300+/month and don't mind the receptionist not knowing what a TXV is. Hank costs less, runs 24/7 at peak season, and is built for HVAC specifically.
How do I get started?
Tell Hank about your shop, flip the switch. Most HVAC shops are live the same afternoon.
Other trades Hank serves
Answering service for plumbers →Answering service for electricians →Answering service for roofers →Answering service for landscapers →

Don't lose another heat wave to voicemail.

Founder-led early access. Hand-walked setup with the first 25 shops.

Drop your email and I’ll reach out the moment your seat opens. You’ll have my number from day one.